| Along with our shipping policies, this is a page that you should thoroughly read if you are considering placing an order with us. Here you will read important information about our return policies as well as the terms and conditions of using this website.
As always, if you have any questions, please click over to our “contact us” page and send us a note.
FAX ORDERS
To place an order by fax, fax us at 305-252-5964
RETURNS
To avoid any surprises, I go to great lengths to ensure that what you see here on my website and on your monitor is exactly what you get when you receive your item. Please make sure that you measure correctly, so that you know what you will be getting to avoid the hassle of having to return anything. However, I know that some people will need or want to return an item for one reason or another. That is perfectly fine, and that is why I offer an unconditional 30 day money back guarantee.
You have a 30 day money back guarantee that allows you to sample my items. If you are not completely satisfied for any reason during that time period, you can return your order to me for a full refund minus the shipping charges.
If the product you receive is defective or if you receive the wrong item, we will ship you a replacement right away at no cost and have the other item shipped back to us at our cost.
Please understand one thing. You are buying a product made with completely natural resources. Keep in mind that the stone texture may not be 100% exact like the one you see in the picture. Remember, it varies a little bit, but that is what makes my pieces so unique.
To initiate a return, please go ahead and email us. You can also call us, but if you email us, your return will be processed faster.
SALES TAX
There is no sales tax applied for out of Florida Customers. FL state residents (7%). DOMESTIC ORDERS
We accept American Express, VISA, and MasterCard for orders in the US only. INTERNATIONAL ORDERS (outside the US)
We accept bank wire transfer only. No credit card orders. If you wish to prepay by wire transfer, send us an e-mail with your shipping information and the item you wish to purchase. We will fax you a performa invoice with the total cost including shipping which you need to prepay, plus instructions on where to send or how to execute wire transfer.
Please note: International Orders require specialized shipping options. We treat each order on a case by case basis.
PROPRIETARY RIGHTS
All the illustrations and designs, pictures, images and any other elements of this web are the exclusive property of Julian Juliao and Juliaostoneworks.com. The elements of this web have been designed with the purpose of offering for sale the products identified with the trademarks Juliao Stoneworks Reproduction, publishing, transfer, changes or distribution by any means of the elements of this web site is forbidden.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) Placing an order with our Site; or
(2) Using this Site as a shopping resource, provided you do not modify the Site and retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without prior written permission.
Please note that the permission grant herein terminates automatically if you breach any of these Site Terms and Conditions. Any other use of the Contents on this Site including reproduction for purposes other that as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without prior written permission is strictly prohibited.
CONDITIONS OF SALE
We have made an effort to show the color of products as close as possible to the actual item. However the colors that appear on the screen can vary in accordance with the quality of your computer monitor. We cannot guarantee that the colors you see on your monitor are exactly like the real colors.
Special offers, promotions or discounts will be valid until the date indicated or until the end of that item, whichever occurs first.
CUSTOM ORDERS
Orders that require modification or change in product specifications will be considered a final sale and will result in a waiving of our money back guarantee. Please understand that when we customize a product, it becomes extremely difficult for us to sell it to another person.
PRICING
The prices advertised on this Site are for Internet orders. Prices on some items may differ from those charged at retail stores. Prices and availability of items are subject to change without notice.
In the event that a product is listed at an incorrect price due to typographical error, or error in pricing information received from others, we retain the right to refuse or cancel any orders placed for products listed at the incorrect prices. We are not responsible for typographical or photographic errors.
MODIFICATION OF TERMS
We may modify these terms by updating this posting. You agree that in the event any portion of these Site terms of use are found to be unenforceable, the remainder of these Site Terms and Conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.
USER COMMENTS, FEEDBACK, AND REVIEWS
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide ("Transmissions") shall be and remain the Site's property.
All Transmissions will be treated as non-confidential and non-proprietary and we shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, we shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purposes whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that we may use information about your demographics and use of this Site in any manner that does not reveal your identity.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
DISCLAIMER
THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, JULIAN JULIAO AND JULIAOSTONEWORKS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JULIAN JULIAO AND JULIAOSTONEWORKS.COM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JULIAN JULIAO AND JULIAOSTONEWORKS.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT JULIAN JULIAO AND JULIAOSTONEWORKS.COM) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall Julian Juliao and Juliaostoneworks.com be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Julian Juliao and Juliaostoneworks.com or a Julian Juliao and a Juliaostoneworks.com authorized representative has been advised of the possibility of such damages. In no event shall Julian Juliao and Juliaostoneworks.com have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.
OTHER
All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site, shall be submitted exclusively to the jurisdiction of the State or federal courts located in Miami Dade County and State of Florida
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